Retail Training & Development Manager

Retail Training & Development Manager

At Brooks, we believe movement is the key to feeling more alive. That's why we're driven to create gear and experiences that take people to the place that makes them feel more alive whether it's a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success :

Runner First

We act in the best interest of the runner

Word is Bond

We do what we say we'll do

Champion Heart

We give our all in everything we do

There is no "I" in Run

We stay generous with our humanity

Keep Moving

We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement because we're all moving towards something. Let's run there.

Your Job :

As the Retail Training & Development Manager at Brooks, you will be responsible for designing and delivering an impactful learning experience for Brooks' retail employees across multiple stores and states. Supporting a growing team of retail employeesincluding Store Managers, Assistant Managers, Sales Associates, and event-based cashiersthrough cross-functional partnerships, you will lead the creation and execution of training programs that promote consistent, premium service aligned with our brand.

In addition to retail store training, you will travel to all major Brooks-owned selling eventsincluding six runDisney expos, the Houston Marathon Expo, and the Berkshire Hathaway Shareholder Meetingto train and manage temporary cashier teams using Brooks' point-of-sale (POS) systems.

This role combines your passion for running, learning and development, retail excellence, and customer experience.

Your Responsibilities :

Training Program Development & Execution

Own the development, implementation, and evolution of a structured onboarding and ongoing training curriculum that builds the necessary retail skills, drives elevated performance, and ensures consistency across all retail roles and locations.

Develop engaging training content across six key pillars : brand, business and benefits, technical product knowledge, sales process, behavioral skills, and people management.

Cross-functional partnership with HR, Product, Sales, Legal, and Marketing teams, required to stay informed about product and policy updates.

Deliver and lead a mix of in-person, virtual, and self-paced training solutions, customized to meet learner needs at various levels.

Partner with Store Managers and Retail Operations to align training priorities with business goals, KPIs, and brand standards.

Conduct field visits to observe, coach, and provide feedback to teams and leaders.

Work with retail leadership and store managers to manage the training calendar.

Content Creation & Tools

Create e-learning content in our enterprise Learning Management System (LMS), such as digital trainings, resources, videos, and learning assets that support ongoing education. (Partner with content creators on the Guru team to ensure alignment).

Maintain, iterate, and evolve training materials to reflect product updates, brand messaging, and process improvements.

Track training completion and report out to store managers to garner their support in reaching 100% completion among their employees.

Partner with Retail leadership to build and report out on key metrics that track the efficacy and impact of the training program on a store's overall performance, identifying areas for refinement.

Event Training & On-Site Support

Lead the training, onboarding, and management of temporary event staff at Brooks-owned race expos (including runDisney, Houston Marathon, and Berkshire Hathaway).

Ensure temporary cashiers are fully trained on Brooks' POS system and able to deliver a premium sales and service experience.

Provide real-time coaching and operational oversight during event days to uphold brand and service standards.

Collaborate with Event Marketing and Retail leadership to ensure seamless integration of training support.

Collaboration & Culture

Act as a cultural ambassadorbringing the Brooks values to life through every training touchpoint.

Build cross-functional relationships with Retail, HR, Marketing, and Product teams to ensure alignment in messaging and customer experience.

Model inclusive behaviors and integrate Brooks People Path principles into all training efforts.

Qualifications :

Bachelor's degree in Communication, Business, or related fields OR equivalent experience and education.

5+ years of experience in retail training, learning and development, or retail management with a focus on team development.

Experience in planning, building, managing, and facilitating training programs across sales, product knowledge, and customer experience.

Proficient in instructional design, learning management software (LMS), and communication tools.

Excellent presentation, coaching, and facilitation skills.

Highly organized and detail-oriented, with the ability to manage multiple projects and timelines.

Experience training teams on POS systems and retail technology platforms.

Excellent interpersonal skills that inspire and build trust, resulting in effective training sessions with retail staff members.

Passion for performance running and familiarity with premium footwear and apparel is preferred.

Able to travel regularly to stores and events nationwide (estimated 50%).

Deep belief in Brooks' mission and values, and a natural enthusiasm for empowering others.

Embraces and lives the Brooks values!

Compensation : The pay range for this position, based out of the Brooks Seattle HQ, is $90,128 - $135,193 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.

Other :

Brooks is proud to offer a robust benefits package to our employees and their families! Benefits - Including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

Paid Time Off - Brooks offers generous time off, including three to five weeks of paid time off, eleven paid holidays, and paid sick and parental leave.

Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.

Perks - Including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

Location - You will spend 3 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person. At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.