Level 2 Engineer

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Our Verticomm team is expanding and we are currently seeking a talented engineer to work in a collabrerative environment supporting our clients in the Denver area.

www.verticomm.com

Description :

The Level 2 Escalation Field Engineer is responsible for remote and onsite service and support for our Verticomm clients. This relates to all technology, including Desktop / Laptop workstations, servers, firewalls, switches, network printers, wireless network elements and vendor specific hardware / software.

To perform this job successfully an individual should meet and demonstrate the following.

Primary Responsibilities :

• Responsible for producing high quality work during normal business hours.
• Responsible to report all work completed in our ticketing system in real time.
• Responsible for following all documentation, policies, process and procedures as laid out by the Department head.
• Responsible to resolve all escalated tickets and perform a knowledge transfer to Level 1 & 2 technicians as time permits.
• Responsible for creating KB's articles in our ticketing system and IT Glue repository.
• Responsible to meet Key performance measurements around SLA.
• Responsible to go to Client locations when necessary to resolve end user issues or do maintenance on Network equipment.

Essential duties

Knowledge / Skills

Education / Certifications : preferred certifications

Experience :

Salary :

$30-$35 per hour or higher based on experience.

Work environment :

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. We offer underground parking and the office is light rail assessable.

Benefits and Perks :

Pay rate- $25-$35 per hour or higher based on credentials and experience.

Generous vacation policy, paid holidays, and paid sick time

Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)

Short-Term and Long-Term Disability Insurance

Company-paid Group Life insurance

Company-paid Employee Assistance Program (EAP)

Employee-paid Pet Insurance and optional supplemental insurance coverage

Vested 401(k) with company match and financial wellness programs

Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options

Career growth and learning opportunities

Other reasons why you should jon our team :

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.

Why join our team :

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including :

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

#jp2

Position Requirements

Full-Time / Part-Time

Full-Time

Position

Level 3 Engineer

Exempt / Non-Exempt

Exempt

Open Date

8 / 15 / 2025

Location

Main office - Denver Office

About the Organization

At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.

We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.

Why join our team :

We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.

We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including :

We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.

This position is currently accepting applications.