Intake Representative

Intake Representative

Midwest Orthopaedic Consultants has earned a reputation for supplying timely and high quality medical services. Our patients come first, and our employees play an important role in providing services and maintaining our reputation. We offer 401k, health, dental, vision, and other great benefits. We help subsidize membership fees for Lifetime Fitness! We are proud of our teamwork and friendly driven atmosphere to provide patient success.

Day in the Life

The Intake Representative assists all patients calling in for appointments, and rescheduling appointments. The Intake Representative is responsible for scheduling patients for appointments, confirming the appointment time, reviewing and verifying demographics.

Essential Duties and Responsibilities

• Book appointments, coordinate and re-schedule patients and confirms appointments using computerized system.
• Answering high volume phone queue.
• Screens calls, takes messages and directs to appropriate triage.
• Block schedules for surgeries, vacations, PTO, etc.
• Prepares the daily schedule of physicians' office, OR and on-call coverage.
• Check reports for cancellations daily and remove from schedule.
• Record details of inquiries, comments and complaints.
• Opens and closes switchboard according to established procedure.
• Follows all HIPAA regulations as instructed.
• Check New Patient list for duplicates.
• Communicate and coordinate with internal departments.
• Customer service email correspondence (must have proper grammar to compose emails to clients).
• Performs additional related duties assigned as needed for the practice

Competencies

Education Required

Experience Preferred

Working Conditions / Physical Demands

Midwest Orthopaedic Consultants is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, Veteran status, disability or national origin.