Virtual Trip Builder & Reservation Consultant

Job Description

About Us

We don’t just book travel — we craft unforgettable experiences. Our team of dedicated travel professionals helps clients plan and customize their dream vacations, from luxury cruises and resort escapes to family theme park adventures and business travel solutions.

As a Virtual Trip Builder & Reservation Consultant , you’ll join a fast-growing, dynamic agency that values creativity, personalized service, and a true passion for travel. Whether you’re an experienced travel planner or looking to begin a new career journey, we provide the tools, mentoring, and opportunities to help you succeed.

Requirements

Responsibilities :

• Travel Planning : Collaborate with clients to understand their travel preferences and requirements. Create customized travel itineraries, including flights, accommodations, transportation, and activities.
• Booking Management : Handle the end-to-end process of booking flights, hotels, rental cars, and other travel-related services. Ensure accuracy and efficiency in all reservations.
• Communication : Maintain regular communication with clients to provide updates, answer inquiries, and address any concerns. Establish and nurture strong relationships with travel partners.
• Problem Resolution : Proactively identify and resolve any issues that may arise during travel, such as flight delays, cancellations, or changes to itineraries. Provide timely and effective solutions to ensure a positive experience for clients.
• Training : Attend live and online training programs and meetings to earn travel industry certifications to gain knowledge and comprehension in booking travel for clients
• Documentation : Manage all travel-related documentation, including tickets, confirmations, and itineraries. Ensure that clients receive all the necessary information before their journey.
• Travel Trends and Updates : Stay informed about the latest travel trends, regulations, and updates. Provide clients with relevant information and recommendations to enhance their travel experience by email and follow-up by phone to ensure thorough comprehension
• Social Media and Marketing - Utilize the latest trends in social media to attract and obtain clients.
• Customer Service : Deliver exceptional customer service to build and maintain a positive reputation. Address client feedback and continuously seek ways to improve the travel coordination process. Qualifications :
• Ability to build rapport with clientele
• Ability to prioritize and multitask
• Good at research
• Able to work independently
• Goal oriented
• Positive and professional demeanor
• Time management and organization skills
• Self-starter, positive mind-set, self-motivated
• Excellent written and verbal communication skills
• Must have computer and reliable internet
• Must be 18 years or older
• Authorized to work in the U.S.