IT Service Desk Support

Job Title- IT Service Desk Support

Job Location- South Jordan, UT

Pay- $21 / hr W2

Duration- 12 months

First-Line IT Support :

Act as the initial point of contact for users calling the IT Service Desk, delivering high-quality technical support for enterprise software and hardware in a 24 / 7 environment.

Customer Service Excellence :

Demonstrate strong communication and problem-solving skills to resolve incidents professionally and empathetically, aiming for high first-call resolution rates.

Technical Troubleshooting :

Investigate, diagnose, and resolve hardware / software issues using internal tools, diagnostic programs, and knowledge base systems. Perform tasks such as installations, repairs, and system cleanups.

Incident Management :

Accurately log, track, and document incidents and service requests, ensuring timely escalation when necessary and clear communication with end users regarding issue status and resolution timelines.

Process Improvement & Knowledge Sharing :

Identify opportunities to streamline processes and enhance automation. Share insights and feedback to improve team performance and end-user satisfaction.

Team Collaboration & Flexibility :

Work collaboratively in a high-pressure, fast-paced environment. Participate in after-hours and weekend support as required, showing adaptability and commitment.

Qualifications & Experience :

• High school diploma or GED required
• 2–5 years of experience in a similar high-tech support role
• Strong customer service and communication skills
• Technical troubleshooting skills in complex IT environments
• Self-motivated with the ability to work independently and under pressure
• Experience in technical support preferred