Lifecycle Marketing Manager

Customer Experience Engagement Manager

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world's biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best : design beautiful brand experiences.

The Customer Experience Engagement Manager will support the design, orchestration, and continuous improvement of the end-to-end customer experience across key moments in the customer lifecycle from onboarding to renewal and expansion. You'll partner with cross-functional leaders in Product, Sales, Marketing, and Customer Success to deliver seamless, data-driven, and high-impact customer journeys to improve retention, accelerate value realization, and deepen customer relationships.

What you'll be doing :

• Map and optimize customer journeys across personas, segments, and lifecycle stages (onboarding, adoption, renewal, and growth).
• Help to design and implement scalable, repeatable engagement programs that improve Net Revenue Retention (NRR), Time to Value (TTV), and Customer Health.
• Partner with Product, Marketing, and CS teams to align CX programs with key user workflows and business goals.

Customer insights & engagement :

Programs & enablement :

Cross-functional collaboration :

What we're looking for :

What's in it for you :

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.