Service Manager

A company is looking for a Service Manager (US Remote).

Key Responsibilities

Support operational oversight for assigned customer accounts and maintain communication regarding service updates

Serve as the primary intake point for customer operational requests and coordinate routing to internal teams

Monitor accounts for dissatisfaction signals and escalate concerns as necessary

Required Qualifications

A bachelor's degree or equivalent experience in a technical, business, or related field is preferred

Demonstrated experience managing post-sale customer relationships

Proven ability to identify and escalate customer risk early

Working understanding of managed services environments and related technologies

Prior experience in a Managed Service Provider (MSP) or IT services organization is preferred