Operations Specialist

A company is looking for an Operations Specialist who is detail-oriented and has a strong customer service foundation.

Key Responsibilities

Monitor and respond to urgent emails and calls during non-business hours, resolving issues and communicating follow-up actions

Build and maintain relationships with clients, court reporters, and vendors, ensuring a proactive approach to service

Process and distribute transcripts accurately while providing cross-functional support to other departments as needed

Required Qualifications

Bachelor's degree preferred, or a minimum of three years of experience in a customer service-focused environment

Proficient in Microsoft Office applications (Outlook, Word, Excel, Teams)

Ability to learn and apply processes across multiple departments

Strong organizational skills with the ability to manage competing deadlines

Prior remote work experience is strongly preferred