Donor Logistics Coordinator (PM Shift)

Donor Logistics Coordinator

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope. LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization ("OPO") and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

The Donor Logistics Coordinator focuses on the key logistical needs for internal and external partners to ensure the timely pick-up and delivery of all shipments. Provides customer service to all callers and determines preliminary donor eligibility through donor referrals. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service.

What you'll do :

• Logistics : Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external partners to ensure a positive customer experience.
• Donor Referrals : Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone.
• Navigation, Triage, and Escalations : Assesses incoming calls and electronic communication from internal / external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Manages all weather and downtime diversions to ensure shipments arrive at their destinations without delay.

What you'll bring (Minimum Requirements) :

Preferred :

These would be nice too (Knowledge Skills and Abilities) :

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won't find another company with a culture as strong as ours.

18 vacation days

SALARY : $16.83 - $35.06 / hour

The pay rate for the successful candidate for this remote role will depend on the candidate's qualifications, prior experience, and geographical location. The pay range for this position is $16.83 hourly (entry-level qualifications) to $35.06 hourly (experienced in this role). This position is also eligible for an annual bonus based on certain criteria being met. Actual compensation may be higher based on the successful candidate's knowledge and experience.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.