Customer Support Manager

Job Description

We are seeking a highly organized and customer-focused Customer Support Manager to lead our service operations and ensure that every client receives exceptional support. This role is ideal for someone who excels in communication thrives in a fast-paced environment and is dedicated to improving processes to enhance customer experience.

Responsibilities

Oversee day-to-day customer support operations and ensure prompt high-quality service.

Lead mentor and guide support team members to achieve performance goals.

Develop and implement support strategies workflows and service protocols.

Monitor customer inquiries service metrics and satisfaction levels.

Identify areas for improvement and recommend process enhancements.

Collaborate with internal teams to resolve escalated issues and optimize service delivery.

Prepare reports and provide insights to leadership on team performance and customer trends.

Qualifications : Qualifications

Strong communication and organizational skills.

Proven ability to lead teams and manage multiple priorities.

Ability to analyze service metrics and apply data-driven improvements.

Problem-solving mindset with a focus on delivering high-quality service.

Ability to work effectively in a structured goal-oriented environment.

Additional Information :

Benefits

Competitive salary ($51000$54000 per year).

Opportunities for career growth and professional development.

Supportive and collaborative work environment.

Job Type : Full-time.

Skill-building through ongoing training programs.

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Department / Functional Area : Marketing

Experience : years

Vacancy : 1