Customer Success Manager

Customer Success Manager

Ditto is redefining how data moves at the edge. Our mission is to make it seamless for developers to build resilient, real-time applications, regardless of network conditions. Whether you're in a stadium, airplane, or remote military base, Ditto's peer-to-peer sync engine ensures devices stay connected and data stays consistent, even without internet. With more than $145 million in funding and trusted by organizations like Chick-fil-A, Delta Airlines, and the U.S. military, Ditto powers mission-critical experiences across aviation, retail, travel, hospitality, defense, and more. As a globally distributed, fast-growing startup, we're committed to building a diverse and inclusive team that reflects the wide range of perspectives needed to solve the world's hardest connectivity problems.

Role Overview

We're looking for a Customer Success Manager (CSM) to join our Professional Services team. In this role, you'll serve as the primary relationship owner and strategic advisor for customers throughout their post-sales journey with Ditto. This role is accountable for ensuring our customers successfully adopt our platform, realize measurable business value, and are positioned for long-term successfrom implementation to ongoing support.

What You'll Be Up To

Customer Relationship & Accountability

• Own and be accountable to the end-to-end customer relationship throughout the post-sales journey, serving as the primary point of contact and strategic advisor
• Drive team towards desired implementation outcomes, timeline adherence, and successful achievement of agreed-upon milestones
• Establish and nurture relationships at multiple levels within the customer organization, creating redundancy and organizational awareness beyond a single point of contact
• Conduct regular executive business reviews that connect platform usage to customer business outcomes and strategic objectives

Implementation Success

Value Realization & Growth

What Helps You Thrive

Great-to-Haves

Pay Transparency At Ditto

Ditto uses a location-based compensation model. This means pay ranges for the same role may vary depending on where you live, based on cost of living and market data. The ranges you see on our job postings represent the full span of target compensation across all markets where we hire. Within that range, actual offers are determined by a candidate's skills and experience. This ensures we remain competitive with local markets while also maintaining internal consistency and fairness in real spending power across locations.

The Benefits Of Building With Us

We offer competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we're building. Benefits vary by region to make sure you're covered in the ways that matter most. In the US, that includes health, dental, vision, life, and disability insurance, plus a 401(k) and flexible spending accounts. In the UK, we offer private healthcare through Vitality, a pension plan, and region-specific coverage. For our team members elsewhere in the world, we work with our global employer platform to offer equitable benefits and coverage.

Regardless of where you live, everyone at Ditto can utilize flexible time off. And while we work remotely, our Atlanta and San Francisco offices are open if you ever want a place to work or meet up with teammates.

Apply Anyway

At Ditto, we know game-changers don't always come wrapped in a "perfect" resume. Years of experience? Every single bullet point checked? Meh. That's not what drives us.

What does matter?

So if you're fired up about our mission but not sure you tick every box - hit that apply button anyway. Use your application to show us how you'll make an impact here.

We're always on the lookout for exceptional humans who want to grow, stretch, and build something meaningful with us.

Equal Opportunity Employer

Ditto is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Ditto is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.