Middle Market Manager, Commercial Lines

Job Description

Job Description

Classification : Salary-Exempt

Location : Wellesley and Franklin, MA

Job Type : Full Time, 40 hours / week

Deland, Gibson is looking for a Commercial Lines Middle Market Manager to join our Wellesley, MA office. Reporting to the Director of Commercial Lines, the successful candidate will be operationally minded, maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service. If you are an experienced middle market account manager with leadership experience, we would love to hear from you.

What you'll do :

• Manage day-do-day operations of the middle market team
• Handle a small portfolio of middle market Commercial Lines clients
• Develop and maintain departmental workflows and procedures
• Identify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverage
• Drive agency goals and performance objectives
• Continuously work to improve the client service experience and deliver excellent customer service
• Review and prepare monthly reports to determine progress in achieving department objectives
• Work to maintain strong relationships with carriers
• Bolster productivity and positive work environment of department
• Provide regular training for optimum use of agency management system and carrier websites
• Participate in annual evaluations for staff
• Participate in the interviewing, hiring, and training of new staff members
• Other duties as assigned

What you'll need :

What We Offer :

Deland Gibson Core Values :

About Deland, Gibson :

Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.

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