Customer Business Team Manager

Customer Business Team Manager

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs, and additive manufactured parts. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and RandT centers around the globe. Become a part of the "strength within." Hexcel is currently seeking a Customer Business Team Manager for our Salt Lake City, UT, USA location. This position can also be remote, based in the central United States or northeastern United States, near a major airport. Are you a passionate, experienced, and transformational Customer Business Team (CBT) Manager? Come join our team! This role will drive sales and growth in our Engine and Nacelle and Regional Jet / Business Jet segments and will report to the Director of Customer Business Teams.

As the CBT Manager, you will be responsible for owning the Customer Business Team strategy in the Americas, driving next generation customer program developments globally, and overseeing all customer related activities, including management of existing business, driving share gains and critically identifying and maturing growth pursuits aligned with our customer and internal Hexcel technology roadmaps. The CBT Manager position is a key strategic and operational leadership role and will partner and mentor fellow CBT Managers, Account Managers / Representatives, and Technical Service as well as our supply chain teams in the strategic development of customer growth. The selected individual will be responsible for but not limited to the following obligations :

• Generate new revenue from existing and new pursuits with a particular focus on Engine and Nacelle and Regional Jet / Business Jet customers.
• Work closely with cross-functional teams as the 'voice of the customer' to create and execute strategies, establish priorities, deploy resources, and manage the sales deliverable process.
• Lead the development of customer solutions by performing analysis of customer needs and available resources. Lead the interface with the customer and internal resources to keep both apprised of key initiatives. Leverage resources and knowledge of products, services, processes, and operations to support customer commitments, gain competitive advantages, and foster business growth.
• Establish and foster strong relationships with key customer contacts and decision makers. Lead in the development, communication, and execution of a cohesive customer engagement plan across the highest and lowest levels of our and the customers' organization.
• Own revenue forecast for associated customers in support of all Hexcel business planning cycles. Manage and maintain forecast data within Hexcel's demand systems in partnership with Account Manager. Communicate all risks associated with forecast changes or inaccuracies in a timely manner across the organization.
• Develop and own individual customer strategies to effectively position Hexcel products by understanding how customers value Hexcel and competitive offerings.
• Collaborate with Product Management across all of Hexcel's product portfolios to ensure the CBT's needs and customer strategies are in alignment with product line and product development strategies. Ensure alignment of CBT strategies to company or product roadmaps. Knowledge of negotiation principles and lead negotiations with support from CBT Director.
• Engage and participate in industry organizations to develop and generate new leads.
• Develop / maintain growth pursuits using Hexcel's CRM tools. Effectively communicate pursuit strategy for a customer opportunity. Recognize total near-term and lifecycle value of an opportunity and client.
• Up to 50% domestic...