Client Management Specialist

Client Management Specialist

Salary : $22-$29 / Hour

Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.

The Client Management Specialist audits processes and system set up. The role supports the Reimbursement team through reporting, system management, document collection and collaboration, with the goal of promoting defect-free invoicing. The Client Management Specialist also takes appropriate action to resolve process inefficiencies and inaccurate client setup as identified through their reporting.

Essential Duties and Responsibilities :

• Acts as a positive influence and role model on the team. Contributes to team morale and success
• In collaboration with management helps identify and resolve processes
• Maintains and publishes process documentation
• May assist with training staff members
• Reviews contract requirements and activate clients that have met all required criteria
• Collects proper documentation to support system setup
• Manages client requests from Field and Billing through ticketing system
• Develops systems to help maintain activation, escalations, tickets, audits and projects
• Contributes feedback and report trends in weekly Team Huddles and Bi-Weekly Client / Credit Management Calls
• Occasionally supports Field / Billing / SSO on client calls to ensure the proper setup can be provided for client's invoicing
• Collaborates with multiple departments to understand and develop efficient and effective processes that promote defect-free billing
• Continues growth in understanding of erecruit system, and other external systems that communicate with erecruit
• Fosters collaboration with the System's Team, Finance, MTC Team, Credit Management, and others to further understanding and reinforcement of system requirements
• Audits company setup in eRecruit's Middle Office, and take necessary steps to complete or correct inaccurate information
• Performs other duties as assigned / necessary

Minimum Requirements :

At Amergis Healthcare Staffing, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits : Medical / Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account, 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off / Company Holidays

Amergis Healthcare Staffing is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date. Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors. "Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"