Management Analyst 4

Description

Are you energized by using research, analysis, and skilled planning to solve complex problems and provide knowledge-based advice? Are you easily able to guide others, foster collaboration, and help teams stay focused and organized to meet shared goals? And would you find it rewarding to help the Department of Retirement Systems (DRS) improve its IT services while ensuring that state and federal timelines and requirements are effectively tracked and accurately implemented? If this sounds like you, then the Management Analyst 4 role in the Information Services Division (ISD) at DRS may be the perfect fit for you!

Duties

This recruitment will remain open until filled. Applicants who apply by 8 : 00 am (PST) on Monday, October 6, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process.

The Opportunity :

We are looking for an experienced Management Analyst who uses research, analysis, planning, and project management to provide leadership, expert advice and consultation, and facilitate information sharing with internal and external stakeholders.

In this position, you will serve as a consultant to the DRS IT Services, Portfolio and Planning Manager in implementing new applications, processes, and procedures to update and improve how ISD assesses and manages business demands for IT services. You will also lead ISD compliance efforts to ensure state and federal requirements are satisfied accurately and on-time. You will lead assigned projects and the coordination and completion of performance management activities for the division.

Some of what you'll do includes :

• Analyzing and making recommendations to the IT Services, Portfolio and Planning Manager for improvements to the IT Business Demand Management processes.
• Coordinating with the IT Services, Portfolio and Planning Manager in developing and organizing the ISD quarterly roadmap.
• Developing communications to ensure transparency of ISD work to the organization, including how the work being accomplished and meets agency and divisional strategies and goals.
• Continually monitoring and evaluating processes for improvement opportunities.
• Leading the audit process with internal and external entities to determine agency audit requirements and liaising between external entities and the agency to ensure required documentation is provided, questions are answered, and changes are documented for future compliance efforts.
• Leading the coordination and completion of performance management activities for the division.
• Conducting in-depth analysis and evaluation of data and its impact on established divisional and agency KPIs.
• Managing assigned projects for the Information Systems Department working with diverse groups of team members, agency leaders, customers and external organizations.

NOTE : Dependent on the nature of the projects and tasks assigned, you may be able to perform duties from a remote work location multiple days during an average week , at the discretion of the Appointing Authority and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live within a reasonable commuting distance (less than 50 straight-line miles) to the DRS building in Tumwater, WA, and must be willing and able to adjust your telework schedule, whenever necessary, to complete work assignments, attend mandatory meetings, trainings, etc., at the DRS facility.

Qualifications

What we're looking for (required qualifications) : Experience can be gained through various combinations of professional or relevant lived experience, including volunteer or other personal experience. Experience may be concurrent.

Customer Focus

Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.

Analysis

Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions and make recommendations / decisions.

Communication

Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Consultation

Employs expertise, credibility and effective partnering to help customers and / or peers identify, evaluate and resolve complex or sensitive issues and problems. Demonstrates willingness and initiative in partnering with peers and customers to achieve desired outcomes.

Problem Solving

Analyzes problem to identify the root cause(s). Evaluates possible courses of action; uses reason, logic and creativity to reach conclusions. Develops timely, effective solutions that take into consideration alternatives, risks and consequences in relation to organizational goals, resources and constraints.

Results Orientation / Initiative

Focuses on results and desired outcomes and how best to achieve them. Identifies what needs to be done and proactively does it before being asked to or required by the situation. Takes on responsibilities and challenges; plans for upcoming problems or opportunities and takes appropriate action.

Judgment

Displays balanced thinking that combines data-based analysis, experience and perspective while also considering decision impacts. Effectively weighs alternatives and makes decisions that incorporate facts, opinions and other relevant information.

Commitment to Diversity

Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Supplemental Information

Be sure to read this entire section - We promise, it'll be helpful!

How to Apply : Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply.

(Applications without these required attachments will not be accepted).

A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position.

References, Personnel File Review, and Background Checks

Work Authorization

Why Work for DRS? At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.

Regardless of what our specific duties may be, we are all dedicated to one purpose : ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers' expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

DRS offers a generous benefits package that includes membership in the Public Employees Retirement System; health , dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for student loan forgiveness . (See the Benefits tab at the top of this post for more information).

Other perks include :

Veteran's Preference : Applicants wishing to claim Veteran's Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resource office at drs.recruitment@drs.wa.gov

Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at (360) 664-7309 or TTY Relay Service at 711.

Come join the DRS team!