Client Experience Coordinator & Front Desk Reception

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Employee discounts

Free food & snacks

Health insurance

Paid time off

About Thursdays :

Thursdays Hair Solutions is a unique salon specializing in safe, non-surgical hair replacement solutions. We give men, women, and children a full head of natural hair that blends with their existing hair. It's life-changing. Go to our website before applying to learn more : www.ThursdaysCalabasas.com

Who We're Looking For :

Were looking for a reliable & detail-oriented Client Experience Coordinator & Front Desk Reception to join our team full-time. This client-facing, front office role is essential to keeping our operations running smoothly and ensuring each clients experience begins and ends with exceptional service. Starting salary is $23 per hour, with a raise review and paid health insurance after 90 days. There are also opportunities to earn commission. Experience with Excel is preferred. This position works closely with the General Manager and the stylists.

Key Responsibilities

Reception & Client Care

• Greet clients upon arrival and process payment when services are completed.
• Answer phones and interact with clients.
• Schedule client appointments using our online scheduling software (it's called Meevo)
• This job is very important because this employee will be the first face all clients see when they enter Thursday's and when they leave.

Daily Operations

• Open and close the office each day, ensuring the space is organized, secure, and ready for business.
• Prepare client files for daily Stand-Up meetings.

Administrative & Financial Support

• Perform daily account reconciliation to verify transactions and client payments are accurate (Meevo again!).
• Keep track of client balances and ensure clients pay outstanding bills. Must know Excel.
• Draft and manage contracts for new orders.
• Assist stylists and management with scheduling coordination and client communication.

Qualifications

• At least 2 years previous experience in a front desk, salon, medical, or office setting preferred.
• Strong organizational and multitasking skills with excellent attention to detail.
• Comfortable using online scheduling systems and Microsoft Office Suite (Excel, Outlook, Word).
• Professional phone etiquette and strong written / verbal communication skills.

Why Join Thursdays

At Thursdays, we believe in teamwork, care, and confidence. Every client who walks through our doors is part of our communityand every team member plays an important role in their journey. If youre looking for a positive environment where your work makes a difference every day, wed love to meet you.