Operations Manager, Outbound

Operations Manager

Salary Range $73,000 - $95,000

Job Description

Saks Global is a combination of world-class luxury retailers, including Neiman Marcus, Bergdorf Goodman, Saks Fifth Avenue and Saks OFF 5TH, as well as a portfolio of prime U.S. real estate holdings and investments. Saks Global is deeply committed to helping luxury consumers discover the most sought-after established and emerging brands from around the world. Powered by data-driven technology and centered on the customer, Saks Global is on a mission to redefine the luxury shopping experience through highly personalized service, with greater opportunities for product discovery across all channels.

Job Summary

The Operations Manager at our Pottsville, PA Distribution Center provides leadership and direction for the planning and execution of all distribution operations, including Inbound, Outbound, Inventory Control and Returns, as well as other areas as needed. This position is responsible for the safety, performance, and engagement of the shift they oversee. The Operations Manager will also work cross functionally with other teams to improve customer experience, ensuring that customer orders are delivered in the way that they expect from Saks Global.

Job Responsibilities

Develop, implement, and execute specific operational strategies and partner with peers and corporate business partners within the Saks OFF 5th team to best serve the customer.

Effectively interact in a team environment with a broad range of people, from hourly associates to senior leadership.

Flexible in working different shift schedules to include nights and weekends.

Oversee the operation of the Perfect Pick fulfillment system along with supporting systems and Manhattan WMS to hit key fulfillment center objectives and metrics.

Make recommendations and assist in formulation of departmental objectives, policies, and plans.

Plan, examine, analyze and evaluate fulfillment center operations with respect to productivity standards, safety, and customer support.

Evaluate current fulfillment center procedures; identify and resolve operational problems; ensure company standards are met.

Assist in the creation and implementation of training programs for associates to include improving communication between departments and associate development of supervisory skills, interpersonal skills, and technical skills.

Hold a team of hourly and salaried associates accountable to the fulfillment center KPIs and SLAs.

Job Requirements

Bachelor's degree in Engineering, Business, Logistics, Supply Chain, or another related field.

3+ years of qualitative / quantitative experience in Supply Chain, Operations, Transportation, or Inventory Management.

Knowledge and experience working with automated order fulfillment systems.

Knowledge of WMS systems, quality and productivity measurements & processes.

Excellent written and verbal communications skills.

Ability to articulate your position and achieve buy in.

Solid organizational and inter-personal skills with the ability to foster productive relationships at every level.

Creative problem-solving ability and multi-tasking competing priorities.

Ability to work with technical and non-technical business owners to overcome obstacles and deliver results.

Must have understanding of English language both written and verbal. Must be able to communicate understanding of English during the interview process.

Your Life and Career at Saks

Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital and corporate.

A culture that promotes a healthy, fulfilling work / life balance

Benefits package for all eligible full-time employees (including medical, vision and dental).

An amazing employee discount