Bell Person at Canopy by Hilton Nashville Downtown The Gulch

Job Description

Job Description

Job Title : Bell Person

Department : Rooms

Position Reports to : Director of Front Office & Front Office Supervisor

Location : Canopy by Hilton Nashville Downtown The Gulch

BASIC JOB FUNCTION :

The Bell Person will provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

RESPONSIBILITIES :

• Transport and storage of guest luggage, assistance with guest packages.
• Use friendly, fun and appropriate expressions when addressing guests.
• Be fully acquainted with the different points of interest within the surrounding area of the hotel.
• Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests.
• Ensure the delivery of parcels, mail, and special deliveries to guestrooms.
• Follow-up with guest complaints to ensure that any problems are resolved.
• Call taxi and / or shuttle for guests as needed.
• Assist, retrieve and load luggage for guests.
• Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
• Transport guests in EV house car as needed.

MINIMUM REQUIREMENTS :

BENEFITS :

About Tara and Uncompromised Hospitality

Tara owns, develops, and manages all of its hotels. Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. We believe this long-term ownership model aligns us with our Guests and our Team Members and helps us get closer to executing our mission. Our mission is to Deliver Uncompromised Hospitality . Recruiting, training and developing outstanding Team Members is the only way to do this.

We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality .

Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry. As a growing company we recognize the need for talented individuals and are always looking for those that show potential to grow along with us.

Tara views its Team Members as being an integral part of the company. Their commitment to guest satisfaction and attention to detail is needed to ensure that we Deliver Uncompromised Hospitality.