Program Assistant

Job Description

Job Description

Job Title : Program Assistant

FLSA Status : Full Time - non-exempt

Reports to : Shift Supervisor

Schedule : Overnight

Supervises : N / A

Rate of Pay : $21.63 / hour

Closing Date : 11 / 21 / 2025

Benefits : Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following :

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function -

The Salvation Army Denver Metro Social Services (DMSS) is seeking a program assistant. The program assistant

role is responsible for the safety and security of the households, staff, and volunteers who are temporarily staying

at facilities serving individuals or families who do not have permanent housing. Program Assistants treat all those

receiving services with dignity and understanding. Program assistants implement the rules of the program fairly

and equitably. Any special or unusual concern is to be brought to the immediate attention of the supervisor.

Assigned shift may include : overnight, weekends or days.

Duties and Responsibilities -

supportive communication.

staff.

program check-in procedures, greeting and assisting guests in alignment with program services

and procedures.

as needed.

compliance with policies and accurate record-keeping.

methods.

staff.

secure and all residents are safe.

following established shelter protocols to protect the well-being of households and staff within

the protocol.

organizational policies.

expectations.

program policy and only when assigned.

shelter remains clean, organized, and welcoming

contract, organizational and program needs.

responsibilities and requirements of this position. The incumbent may be requested to perform

job-related responsibilities as well as other tasks not stated in this position description.

Education -

o High School diploma or G.E.D. required.

Skills -

o Conflict Resolution : provide a positive, solution-focused approach to conflict.

o Self-Direction : work independently within clear parameters within a team environment.

o Problem solving skills : Ability to assess complex and changing situations, identify barriers and develop

creative solutions.

Qualifications -

o Demonstrated history of providing professional services.

o Demonstrated history of providing customer service in a professional setting.

o Desire to serve others by building on their strengths.

o Comfortable working in a crisis-oriented environment and responding appropriately to a person

in crisis.

o Ability to respond with humility to diversity and the needs of our unhoused neighbors.

o Ability to work effectively, cooperatively and respectfully with staff, volunteers, guests, partners

and community members regardless of race, ethnicity, national origin, partner status, faith, age,

socio-economic status, gender identification, and physical or mental ability.

o Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of

information.

o Ability to work schedule as assigned, working as a part of a 24-hour system, and staying awake

at all times during work hours.

o If the position requires driving :

▪ A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is

required.

▪ An MVR will be processed every year in accordance with The Salvation Army’s policies.

o Continued employment will be contingent upon a biennial (every two years) background check that is

processed in accordance with The Salvation Army’s policies.

Physical Requirements