Tennis Shop Attendant

Description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since its inception in 1957 Invited has operated with the central purpose of building relationships and enriching the lives of our members guests and more than 17000 employees. We are the largest owner and operator of private clubs nationwide with 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style pools state-of-the-art racquet facilities fitness centers and much more. Come be a part of this incredible and inclusive team at Invited !

Job Summary

The Tennis Shop Attendant is responsible for helping support the tennis experience for our members and guests by promoting the game and the clubs offerings. Your responsibilities will include delivering exceptional customer service assisting members with merchandise selections and ensuring the shop is well-stocked with high-quality tennis gear and apparel. Additionally you will be involved in helping manage inventory placing orders for merchandise and supporting the overall operations of the tennis shop.

Reporting Structure

Reports to the Manager Tennis Shop or Head Tennis Professional

Day to Day

• Provide efficient and friendly customer service in the pro shop by accurately processing transactions at the register and properly checking in tennis players prior to play. Adhere to cash handling procedures and ensure all operational standards are consistently met.
• Respond to inquiries about lessons and court reservations for members and guests both in person and over the phone. Engage with members and guests in a friendly manner focusing on their needs while remaining calm professional and courteous even under pressure.
• Interact with members and guests in a professional manner assisting them with changes and last-minute requests as necessary.
• Keep the tennis shop organized and clean assist with merchandising and help oversee tennis operations and staff to ensure optimal performance.
• Perform closing business functions in accordance with the clubs established guidelines and procedures.
• Ensure that daily assignments are completed in designated areas to meet club standards maintaining orderly work areas organizing the entry area and picking up trash / debris.
• Assist with inventory controls by checking in merchandise according to procedures and organizing storage and display areas. Maintain appropriate inventory levels of frequently stocked items (e.g. shirts socks hats and balls) and follow up on special orders to keep customers informed of their order status.
• Handle all returned merchandise and issue proper credits to customers.
• Process daily invoices as needed ensuring accurate coding and scanning to the Accounting Team for timely payment.
• Maintain accurate tennis member information including updates to the Buyers Club Plan Database and stringing records as applicable.
• Actively promote the game of tennis and the club while maintaining a high level of professionalism and service.

Additional Duties

About You

Required

Preferred

Understanding the game itself can enhance interactions with customers and support sales efforts.

Physical Requirements

Primary Tools / Equipment

Work Schedule

What We Offer

We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked. While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes :

Want to learn more Visit for full details.

Have more questions Check out our Invited Jobs website for more details about ClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks : LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

Key Skills

Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning

Employment Type : Full-Time

Experience : years

Vacancy : 1