Dispatch Associate II
The Dispatch Associate helps to manage the success of our operation in a high-volume home delivery environment. Due to the unique challenges of the industry, it is essential that applicants possess the skills necessary for success in performance-based environments that focus on client service, urgency, and continuous improvement. The Dispatch Associate II reports directly to the Location Manager.
Key Responsibilities :
- Dispatching 5+ in home delivery teams through multiple stops.
- Initiating call behinds with customers.
- Accurately manage shipment updates, including customer notification and data entry into client reporting system.
- Reporting delivery delays / in window times to customers.
- Building relationships and establish effective communication with customers, clients, and staff to ensure continued and expanding operating improvements.
- Other duties may be assigned.
Your Wellness is our Focus :
Medical, dental, and vision for employees and dependentsEmployee, Spousal, and Child Life InsuranceFinancial Wellbeing :
Generous 401(k) matching retirement plansPre-tax savings plans, HSAFlexibility and Time Off :
Paid time off including vacation, holidays, and disability leave.Employment Type & Hours :
Full-time position that will consist of 40 hours per week.Possible overtime during peak seasonTopHAT is an EO employer - Veterans / Disabled and other protected categories.
What You'll Need :
High School Diploma / Equivalent.2-4 years' job-related experience and / or a combination of both education and experience are required.Effective problem-solving, oral, and written communication skills.Experience in Logistics / In-Home Delivery / Electrical preferred. Knowledge of DOT regulations a plus.Ability to establish and maintain effective working relationships with employees, clients, and other outside organizations.