Performance Support Analyst Senior

Job Summary

Information and Technology Services (ITS) has an exciting opportunity for a Performance Support Analyst Senior to join the Infrastructure Business Services within ITS. You will report to the Director of Business Services. You will lead change management and communications efforts to support end-users across the university community who use infrastructure services. You will work directly with technical and marketing / communications teams as well as stakeholders in U-M units. You will provide expertise in instructional design and change management and knowledge of communications in order to plan and develop materials needed to provide excellent support for end-users. You will lead change management initiatives and delegate tasks according to staff experience and skill levels. You will perform project management tasks, including resource and time estimates. You will participate in strategic planning and set the direction for the department.

Benefits

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Flexible Work Program

Responsibilities

Qualifications

Work Location

Ann Arbor Campus, Ann Arbor, MI

EEO Statement

The University of Michigan is an equal employment opportunity employer.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

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