Dispatch Support Representative

Job Description

Job Description

Description

The Dispatch Support Representative 1 is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The Dispatch Support Representative 1 will work and communicate closely with drivers, installers and warehouse personnel to ensure FIDELITONE customers receive timely communication on delivery status.

ESSENTIAL FUNCTIONS

• Communicate with drivers and installers to ensure timely delivery to FIDELITONE Last Mile customers
• Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for FIDELITONE clients
• Responsible for sorting and preparing all delivery paperwork
• Operate FIDELITONE routing software to effectively communicate with drivers
• Works with and assists drivers and customers to problem solve and provide excellent customer service
• Effectively communicates incidents / accidents that may occur and reports appropriately to Corporate Safety team and appropriate Operations staff
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client
• Other duties as assigned

Required Skills

Required Experience