Warranty Administrator

At Johnson RV, we pride ourselves on delivering a best-in-class experience to RV enthusiasts across the Pacific Northwest. We are passionate about helping customers enjoy the RV lifestyle through quality vehicles, trusted service, and a commitment to excellence.

Position Overview

Johnson RV is seeking an organized and detail-oriented Warranty Administrator to oversee and manage all aspects of the warranty process across our dealership network. The ideal candidate will be the point person for warranty administration, responsible for pre-authorizations, payment submissions, part returns, recall coordination, and communication with internal teams, manufacturers, and vendors. This is a highly collaborative role requiring excellent follow-through, communication, and problem-solving skills.

Key Responsibilities - Warranty Administration

• Submit pre-authorizations and follow up with service advisors on missing documentation (photos, notes, etc.).
• Approve part requests and communicate with the parts department on shipments.
• Maintain accurate and up-to-date work order documentation, approvals, and comments.
• Track incorrect billing, including unclosed POs or unbilled freight, and ensure resolution.
• Coordinate with advisors for customer scheduling and status updates.
• Manage scheduling and approvals for onsite vendors (e.g., DiamondShield, LCI, Elwell).
• Submit completed claims for payment; attach invoices, parts, and relevant documentation.
• Handle appliance vendor part exchanges, ensuring all required data is submitted (performance sheets, photos, etc.).
• Initiate and track vendor RMAs and part returns (Sandy and other locations).
• Post tracking charges for new ROs and process Winnebago-specific warranty payments.
• Apply warranty payments (ACH, checks) and reconcile shortages / overages on A / R schedules.
• Review A / R schedules and aged warranty invoices; follow up on outstanding balances (60+ days).
• Order recall parts for both retail customers and inventory units.
• Monitor recall portals and create necessary work orders.
• Manage and forward recall mail and notifications to customers when necessary.
• Submit customer reimbursement check requests related to warranty work.
• Review open work orders and ensure accuracy in billing and warranty designations.
• Monitor We Owe entries and validate warranty coverage or responsibilities.
• Coordinate warranty payment tracking and reporting across all locations.

Operational & Administrative Support

Requirements

Salary Description

$50,000-$70,000