Front Office / Customer Support

Front Office / Customer Support

Eagle Metalcraft in East Syracuse is seeking to hire a Front Office / Customer Support to join their team. Are you an organized, friendly, and detail-oriented professional with a passion for providing top-notch administrative and customer support? We're looking for a dynamic individual to join our team and play a key role in supporting our manufacturing operations and sales teams.

In this role, you'll handle everything from processing manufacturing orders and preparing business correspondence to greeting visitors, supporting front office functions, and backing up the sales team as needed. If you're experienced in administrative or customer service roles, have strong Microsoft Office skills, and are eager to grow your knowledge of ERP and CRM systems, we want to hear from you!

Responsibilities

• Receives, processes, and maintains manufacturing orders.
• Greets customers and visitors in a professional and friendly manner.
• Prepare business correspondence.
• Provide order entry support to sales.
• Provide back up and support to Sales personnel as needed.
• Learn and develop proficiency in all company systems, ERP, CRM.
• Answer multi-line phone system, responding to customer inquiries.
• Support Front Office
• Other duties / responsibilities assigned by management.

Compensation

Min Compensation: USD $17.00/Hr.

Max Compensation: USD $21.00/Hr.

Qualifications

• 1-3 years of experience in an administrative, customer service, or secretarial role.
• Overall professional demeanor with the ability to work well with others and greet others.
• Detail-oriented and meticulous with following through.
• Proficient in all aspects of Microsoft Office (MS Word, Excel, Outlook, and PowerPoint).
• Ability to work independently and efficiently in a fast-paced environment.
• MRP / ERP / CRM experience helpful.

Company Profile

Founded in 1953 as the Eagle Manufacturing Company, we began primarily as a welding shop. Equipment at that time consisted of a drill press, lathe and welding machine, and soon with the growth of the electronics industry, grew to include precision sheet metal fabrications with a specialization in aluminum fabrication and welding. This soon became the core of our business.

Anticipating our customers' future requirements, Eagle Metalcraft expanded to include professional in-house painting, finishing and powder coating. Over the years, we've added state-of-the-art capital equipment to improve quality and productivity. Laser Cutting, CNC Machining and Turning centers provide customers "one-stop shopping", and job-shop specific software enable better control and analysis of job costs and flow through.

With a focus on "old world craftsmanship," Eagle Metalcraft has earned a reputation as a Premiere Sheet Metal Fabricator, CNC Machining and Turning company with unequaled quality and delivery. Whether you are in the Northeast or anywhere in the United States, we look forward to teaming with you to produce the highest quality precision metal products.