Warranty Coordinator (Jacksonville)

Essential Duties

• Coordinate efforts to recover warranty expenses from OEM and Vendors to meet Branch recovery targets.
• Proactively troubleshooting and resolving issues that arise during the warranty claims and returns process.
• Ensure proper flagging, coding, and management of warranty claims, following manufacturer and dealership procedures.
• Ensure that failed warranty material is returned to OEM or vendors as required
• Keep dealership management updated with recovery summary reports to track the performance of the warranty program at the dealership.
• Ensure that warranty claims are submitted promptly and within the guidelines established by Gemaire management and the OEM.
• Ensure that warranty cores are handled with the dealership's parts department regularly.
• Refile claims within the appropriate time frame.
• Send reports to management.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications

Preferred Qualifications :

Work Schedule : Monday-Friday 7 : 30am-4 : 30pm. Some travel is required.

Physical Demands Demand Frequency :

Sedentary - Lifting 0-10 pounds Occasional

Light Lifting - 10-20 pounds Occasional

Moderate Lifting - 20 to 50 pounds Never

Heavy Lifting - 50 to 100 pounds Never

Pulling / Pushing, Carrying Occasional

Reaching or working above shoulder Occasional

Walking Frequent

Standing Frequent

Sitting Constant

Stooping Never

Kneeling Never

Repeated Bending Never

Climbing Never

Desk Work / Computer use / Telephone use Constant

Operating a motor vehicle Never

Operating a commercial vehicle Never

Operating warehouse equipment, forklift, baseloid lift etc Never

Other - Talk, Drive, visit customers etc. Frequent

EEO Statement :

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Summary :

The Warranty Coordinators is responsible for processing and tracking warranty claims in a timely manner.

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