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Consumer Collector

Consumer Collector

Resident InterfaceTampa, FL, United States
13 hours ago
Job type
  • Full-time
Job description

About Us

At Resident Interface, we're transforming the financial landscape of property management by simplifying delinquent rent recovery with a thoughtful, compliant, and community-focused approach. With 30+ years of industry expertise, we help property managers recover delinquent rent-from current to former residents-while protecting relationships, preserving reputation, and improving the bottom line. Our solutions streamline recovery and safeguard communities every step of the way.

We are seeking a Consumer Collector who is bilingual in Spanish to join our team!

The Role

Our third party collections entity Hunter Warfield is seeking motivated individuals to join our Consumer Collections team. In this role, you will be responsible for resolving outstanding past due balances on behalf of our clients through outbound and inbound phone communication. You will manage a portfolio of accounts, maintain contact and collection productivity, and ensure compliance with company and legal guidelines.

No prior collections experience is required - just drive, professionalism, and a willingness to learn!

Compensation & Bonus Potential

  • Average annual earnings : $50,000-$70,000
  • Uncapped bonus potential based on individual performance
  • Guaranteed $300 / month bonus for the first 2 months post-training

What You'll Do

  • Make and receive outbound / inbound collection calls, including participation in automated dialer campaigns
  • Adhere to work schedules and call expectations consistently
  • Follow established scripts, motivators, and rebuttals with professionalism
  • Comply with FDCPA, FCRA, and all other applicable regulations and internal procedures
  • Conduct skip tracing to locate updated contact information for debtors
  • Accurately document account activity including disputes, bankruptcies, and attorney representation
  • Manage and follow up on promises to pay and maintain up-to-date work-in-progress (WIP)
  • Maintain production standards related to calls, contacts, fees, and promises on a daily, weekly, and monthly basis
  • Meet or exceed minimum required quality assurance scores (minimum 4.0 or higher)
  • What We're Looking For

  • High school diploma or equivalent required
  • 2+ years of third-party collections experience preferred, but not required
  • Bilingual in Spanish
  • Strong negotiation and communication skills
  • Ability to multitask and manage time effectively in a high-paced environment
  • Comfortable working in a phone-intensive, performance-driven setting
  • Basic computer proficiency and familiarity with CRM / collection systems a plus
  • Success Traits

  • Self-motivated and goal-oriented
  • Detail-oriented with excellent documentation habits
  • Resilient and comfortable handling objections
  • Professional, respectful, and driven to meet performance metrics
  • Compensation, Perks & Benefits

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off, holidays, and wellness support
  • Collaborative and mission-driven team culture
  • Work Hours & Environment

    This is a full-time on site / remote (hybrid) position based in Tampa, FL

    Candidates must reside within a commutable distance and be able to work on-site

    Normal working hours are 8am-5pm EST

    Candidates must be able to work one shift per week from 12pm-9pm EST

    Candidate must be able to work one Saturday shift per month from 8am-12pm EST

    Quiet to moderate office environment with typical office equipment exposure

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Employees may be required to perform other duties as assigned to meet the ongoing needs of the organization.

    Additionally, we are unable to provide visa sponsorship at this time.

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    Collector • Tampa, FL, United States

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