Café Operations Manager

The Café Operations Manager leads all culinary and hospitality operations at the client site, ensuring an outstanding guest experience, operational excellence, food safety compliance, and budget stewardship. This role manages a multi-disciplinary team, oversees daily service, and serves as the primary on-site client contact.

Planned Start Date for the Position : between December 8 -15, 2025

(note these could change depending on construction completion)

Key Duties & Responsibilities

Ensure high-quality food service and hospitality across all meal periods. Maintain a clean, organized, and welcoming environment. Address guest feedback and promote a client-centric culture. Be present during service times.

Supervise, coach, and develop the on-site team. Oversee recruiting, staffing, scheduling, onboarding, and training. Foster a positive work environment and support professional growth.

Manage daily site operations for compliance with food safety, health regulations, and company policies. Complete reports, communicate with stakeholders, and track KPIs.

Drive process improvements and uphold company values. Support sustainability, ensure program compliance, and participate in meetings and professional development.

Promote a culture of pride, ownership, and open communication. Maintain good relationships with team, leaders, HR, and regional leadership.

Approve payroll, monitor timecards, manage scheduling and PTO. Oversee site budgets and facility maintenance.

Ensure all team members understand and adhere to food safety, hygiene, and safety policies. Conduct staff training.

Minimum Qualifications

• Education : Bachelor’s Degree in a related field
• Certificates / Licenses :
• Food Handler’s Permit
• ServSafe Manager Certification
• Experience :
• 4–5 years in a leadership role within hospitality or restaurant industry (culinary experience preferred)
• Experience in team building, forecasting, and staffing management

Knowledge, Skills, & Abilities

Organizational Relationships

Working Conditions

Noise; Exposure to fumes, odors, dust, and hazards (e.g., extreme temperatures, slippery / uneven surfaces)

Physical Requirements

Activities : Bend, lift (up to 30 lbs), carry, push, climb, reach, kneel, stoop, walk, stand, climb stairs

Physical Demands : Stand, walk, sit, handle / finger, reach outward / above shoulder, climb, crawl, squat / kneel, bend

Lift / Carry : 10 lbs or less, 11–20 lbs, 21–50 lbs, 51–100 lbs

Push / Pull : 12 lbs or less, 13–25 lbs, 26–40 lbs, 41–100 lbs, over 30 lbs

Other : Ability to lift up to 30 pounds; Comfort standing / walking for up to 8 hours

Additional Comments

This job description outlines essential functions and basic duties. Supervisors may assign additional tasks as needed. This document does not represent a contract of employment and may be changed at any time