Information Technology
FULL TIME-CORPORATE OFFICE
Reports Directly to :
Larry Hayward
Pyramid Foods Team Objective :
Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices!
Daily Objectives :
- Responds to telephone calls, email, and personnel requests for technical support.
- Successfully diagnose, troubleshoot, and resolve software and hardware problems
- Assure continuity of the computer system for all system users.
- Install selected software and hardware products.
- Repair hardware as necessary and work closely with service vendors to ensure continuity of service.
- Investigates and resolves software and hardware problems of computer users.
- Stay abreast of the latest developments in information technology.
- Recommend changes in software and hardware to improve computer capabilities.
- Provide technical assistance and advice to users local and remote, as needed.
- Assist in implementing practices that will more effectively utilize information technology resources.
- Maintains efficient and reliable backup and recovery procedures and systems.
Skills :
Proven technical support skillsExcellent verbal and written communication skillsLogical approach to problem solvingAbility to manage multiple priorities and technical support problems