(USA) Asset Protection Operations Coach Trainee

Asset Protection Manager

This position involves detecting, deterring, investigating, and resolving violations of company policies and criminal activities. It includes investigating alleged fraud and other illegal activities, conducting investigations related to company operations and policies, obtaining evidence, taking statements, writing case reports, providing courtroom testimony as needed, and participating in collaborative efforts with other investigative entities.

The role also involves monitoring safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices, providing training to associates on accident prevention techniques, communicating plans to minimize accidents, and overseeing safety reviews and implementing plans to improve safety.

Additionally, the position manages facility level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, identifying gaps in training, determining training needs, and developing and delivering the training where needed.

The role also includes managing claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims, providing direction for claims or receiving issues, maintaining necessary documentation and reporting.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, and influencing the implementation and execution of control corrections and teaching managers and associates operational controls and processes in multiple stores.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices, supporting and aligning efforts to meet customer and business needs, and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans, using the Open Door Policy, and demonstrating and assisting others with how to apply these in executing business processes and practices.

Respect the Individual : Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.

Respect the Individual : Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual : Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Act with Integrity : Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around, creating a sense of belonging, eliminating waste, participating in local giving.

Act with Integrity : Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members : Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop and applies the EDLP and EDLC business models to all plans.

Serve Our Customers and Members : Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence : Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

Strive for Excellence : Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.