Service Technician / Advisor

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Service Technician / Advisor

Apply locations : San Marcos, California

Time type : Full time

Posted on : Posted 30+ Days Ago

Job requisition id : Trek111723

About Us

Trek is an excellent place to work, offering amazing benefits to all employees. We build products we love, provide exceptional hospitality to our customers, and aim to get more people riding bikes, thereby changing the world. When you're part of our team, you're supported, encouraged to learn and grow, and given numerous opportunities to do so. If you're ready to give your best, we'll reciprocate. Sound appealing? Join us!

Job Description

As a Trek Service Technician / Advisor, no two days are the same. Your primary focus will be caring for bikes to ensure owners love riding them. You will troubleshoot repairs, service various bikes on the spot, and install accessories customers select for their new bikes. You'll also be among the first to handle brand new models before they reach the sales floor. Building relationships with customers and maintaining their trust by keeping their gear in top condition is key. This role supports the Service Manager, and in their absence, you will represent the department to customers.

We seek a team member with excellent customer service skills and a willingness to learn. Since you'll be interacting with customers to diagnose issues and recommend repairs, strong hospitality skills are valued over prior shop experience. This role demands excellent communication, leadership, and problem-solving skills.

What you'll bring to the team

• Self-motivation, a positive, team-oriented mindset, and a willingness to assist with any task
• Exceptional hospitality skills—warm, approachable manner, attentive listening, and eagerness to help, even during busy days
• Excellent communication skills
• Strong attention to detail and a love for tinkering until you solve problems
• Enthusiasm to learn bicycle servicing and stay updated on new technologies

If you enjoy growth and working with enthusiastic, high-achieving colleagues, you'll thrive with us!

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