Commercial Insurance Account Manager (Remote)

Commercial Insurance Account Manager (Remote)

Title : Account Manager - Commercial Lines

Fully Remote : Eastern and Central Time Zones | Supporting : Columbia, SC office

Book Focus : General, Homeowners Associations (HOA)

Full remote policy : individuals within 50-mile radius of a branch may be required to work onsite in a hybrid capacity. Remote work requires a dedicated workspace. Remote work is not a substitute for personal responsibilities. Branch locations : ioausa.com / locations

About the Role : Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity / suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership (Champion IOA Values).

Ideal Candidate Qualifications

What We Offer

What To Expect (Application Process)

Salary Range : $65,000.00 – $90,000.00 per year.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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