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Client Services Consultant II
Client Services Consultant IIIllinois Staffing • Aurora, IL, US
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Client Services Consultant II

Client Services Consultant II

Illinois Staffing • Aurora, IL, US
6 days ago
Job type
  • Full-time
Job description

Administrative Support And Customer Service Role

Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship. Key responsibilities include :

  • Overall accountability for client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
  • Providing exceptional customer service to support ongoing customer delivery and client satisfaction.
  • Leading and participating in both customer- and internal-facing presentations and meetings.
  • Collaborating and acting as a liaison to assist with problem resolution and troubleshooting.
  • Participating in client account audits and strategic planning process.
  • Partnering with Financial team in completion of client reports; analyzing results and identifying trends.
  • Leading and coordinating implementation of the addition of MetLife products on a basis.
  • Participating in strategy meetings, establishing specific processes and reports, reviewing contract documents, completing broker agreements, creating process manuals and inputting and ensuring accurate input of data in MetLife systems.
  • Maintaining awareness and knowledge of MetLife's and competitors' products and trends.
  • Performing other related duties as assigned or required.

Essential business experience and technical skills required :

  • 5-7+ years of relevant experience.
  • Knowledge of Group Benefits core products including Dental and / or Life, Disability.
  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint).
  • Excellent organizational, interpersonal, and communication skills, both written and verbal.
  • Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible.
  • Ability to balance client expectations with MetLife capabilities.
  • Self-motivated to learn more about the business and is proactive in personal development.
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