AGM Member Experience - Brookhaven Country Club

Job Description

AGM Member Experience

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!

Job Summary

The Assistant General Manager of Member Experience is a strategic and operational leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. This role is accountable for elevating hospitality standards, executing high-impact programming that drives engagement, retention, and profitability, and leading a cohesive, multi-channel communication strategy. The AGM Member Experience collaborates cross-functionally particularly with food & beverage, golf, racquet, and fitness teams to ensure aligned execution, unlock growth opportunities, and foster a vibrant, member-centric club culture.

Day to Day :

• Leads the development and execution of the Club's member experience strategy, including onboarding, engagement programs, and improving retention.
• Partners with Member committees to plan and execute compelling member events and experiences that align with club culture and business goals.
• Fosters a welcoming and connected community through personalized service, proactive communication, and "magic moment" experiences.
• Innovates and refine offerings based on evolving member needs, feedback, and industry trends.
• Implements a multi-channel communication strategy to amplify the club's brand, promote offerings, and keep members informed and inspired.
• Participates in the annual budget planning process; monitor forecasts, and drive revenue through member and guest programs.
• Build strong interdepartmental collaboration, ensuring alignment across all club services and member touchpoints.

About You : Required

Preferred

What We Offer :

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked.

While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes :

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks : LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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