Customer Support Agent

A company is looking for a Customer Support Agent.

Key Responsibilities

Handle support tickets through an online help desk for player-related questions and issues

Identify areas for support articles and improvements based on player contacts

Work on improving internal systems to enhance player experience

Required Qualifications

Great understanding of the gaming network

1+ years of related experience

Experience with Zendesk and / or Tebex for billing-related customer support is a plus

Able to work both independently and as part of a team when needed