IT Support Specialist

Overview

This position is required onsite 5 days a week in East Liverpool Ohio.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records / logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Travel to client sites to perform IT Support duties
• Create documentation
• Comply with project plans and industry standards
• Participate in on-going process improvement initiatives
• Meet business objectives assigned by the Managing Partners
• Communicate with end users to troubleshoot software defects
• Participate in periodic project update meetings with Management
• Analyze IT specifications to assess security risks
• Design and implement safety measures and data recovery plans
• Install, configure and upgrade security software (e.g. antivirus programs)
• Secure networks through firewalls, password protection and other systems
• Inspect hardware for vulnerable points of access
• Monitor network activity to identify issues early and communicate them to IT teams
• Act on privacy breaches and malware threats
• Serve as a security expert and conduct trainings when needed
• Draft policies and guidelines

Qualifications

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