Help Desk Analyst I
Jobs via DicePhoenix, AZ, United States1 day ago
Job type
- Full-time
Job description2+ years of IT support experience (help desk, desktop support, or similar role). Relevant IT certification (CompTIA A+, Network+, or similar) required; a bachelor's degree is a plus but not required. Strong troubleshooting skills and the ability to provide hands-on, in-person support. Experience with Windows and macOS environments. Ability to set up and maintain conferencing and meeting room technologies. Excellent communication and problem-solving skills. Ability to work independently while collaborating with remote IT leadership.
Description
IT Support Specialist
Location : Phoenix, AZ (On-Site)
Salary : $50,000 - $55,000
Job Type : Full-Time
About the Role
We are seeking a dedicated IT Support Specialist to join our clients growing team in Phoenix, AZ. This is an excellent opportunity for an entry-level IT professional looking to expand their skills and grow within an organization. You will provide hands-on technical support, ensuring seamless day-to-day IT operations for our clients expanding offices.
Key Responsibilities
- Provide phone and in-person technical support for employees, troubleshooting hardware and software issues.
- Perform desktop support, including setup, maintenance, and troubleshooting of workstations, laptops, and peripherals.
- Assist with configuring and supporting technology for virtual and in-person meetings.
- Work closely with the IT Director to ensure smooth operations across multiple office locations.
- Document and track technical issues, escalating complex problems as needed.
- Support ongoing IT projects and initiatives as the company expands.
Requirements
Qualifications
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Help Desk Analyst • Phoenix, AZ, United States