Medical Front Desk Lead

Job Description

Job Description

At OCB, we believe that exceptional patient care starts at the front desk—and so does leadership. As the Front Desk Lead , you’ll be the face of our values : Outstanding Patient Care, Unity, Ethics & Integrity, Fairness, Operational Excellence, and Fiscal Responsibility . In this pivotal role, you'll do more than supervise—you’ll inspire, problem-solve, and set the tone for a welcoming and efficient experience for every patient who walks through our doors.

Key Responsibilities :

Lead the Front Line : Supervise all front desk and concierge staff, ensuring seamless operations from patient check-in to check-out, insurance updates, and appointment scheduling.

Daily Oversight : Coordinate staff schedules and lunch breaks to align with patient volume and clinic flow, maintaining smooth day-to-day operations.

Team Development : Mentor and support front desk team members through hands-on training and ongoing skill development, ensuring consistency and excellence in service.

Communicate and Collaborate : Act as the main liaison between front desk staff and management, promptly addressing workflow challenges or patient service concerns.

Operational Precision : Guide staff through complex tasks like verifying insurance, estimating patient responsibility, and reviewing appointment schedules (DARS) to ensure accuracy and compliance.

Promote Excellence : Cultivate a high-performance, patient-focused team environment rooted in respect, communication, and accountability.

Support and Strategize : Partner with the Revenue Cycle Supervisor and Regional Business Manager to align front desk performance with organizational goals. Participate in staff evaluations and improvement plans.

Proactively Problem Solve : Address issues before they escalate, ensuring a positive and seamless experience for both patients and staff.

Facility Oversight : Assist with the upkeep of front desk supplies and general organization, maintaining a professional and welcoming environment.

Stay Informed : Attend all required training sessions, department meetings, and workshops to stay current with OCB policies and best practices.

Be a Role Model : Lead by example with integrity, initiative, and a commitment to excellence.

Qualifications : Experience :

2–3 years of medical front office experience (required)

2–3 years of supervisory or training experience (preferred)

Education :

High school diploma or equivalent (required)

Associate’s or bachelor’s degree (preferred)

Technical Skills :

Knowledge of insurance and billing practices and systems

Experience with EMRs (Epic preferred) and other office software

Core Competencies :

Ability to multitask and thrive in a fast-paced environment

Outstanding leadership, communication, and customer service skills

Join OCB and lead from the front—where patient care begins. To learn more about OCB, please checkout our website : www.eyeboston.com

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