Business Service Coordinator - Bursar

INTERNAL OPPORTUNITY FOR UNIVERSITY OF MASSACHUSETTS EMPLOYEES ONLY

OFFICIAL JOB TITLE : Business Service Coordinator

DIVISION : Enrollment Management

DEPARTMENT : Bursar

BARGAINING UNIT STATUS : ESU

CAT : 13

STATUS : 32

JOB CODE : 0230

FLSA STATUS : Exempt

REPORTS TO : Bursar

FUNCTIONAL SUPERVISION : Administrative Assistant I and student workers

SUMMARY PURPOSE OF POSITION :

The primary responsibility is to oversee the operational and financial functions of the Bursar's Office and manage the day-to-today operational functions of the Bursar's Office. This role will ensure consistent and effective development of services within the Bursar's Office. The position will have functional supervision over the Administrative Assistant I position and student staff, and will manage and support all business and service functions within the operation. Responsible for payment financial processes as well as research of cash, check and credit card transactions. Provide customer service / information to students and parents in person, by phone, and via mail and email. The position maintains responsibility for providing training, coaching and professional development opportunities on a regular basis to the Bursar's Office.

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES :

• Responsible for maintaining the standard operating procedures manual and office policies for all Bursar's office functions. Knowledge and thorough understanding of all relevant job functions in order to provide hands-on support and ensures tasks are completed in a timely manner.
• Manage the Bursar's Salesforce queue by coordinating with the appropriate staff member and responding in a timely manner.
• Monitors outgoing responses to ensure responses are accurate and complete, and to aid in identifying areas for training opportunities.
• Develop and maintain standard e-mail responses to ensure consistent delivery of information and quality customer service.
• Develop, track, and maintain training programs for staff, as needed to ensure quality customer service in addressing e- mail and taking in bound customer service telephone calls.
• Responsible for determining training needed to ensure staff is performing job specific duties timely and work is accurate.
• Coordinate supplemental training to provide staff with options for continuous and ongoing professional development.
• Reconciles the day tuition credits, by ensuring tuition credits are applied correcting and maintaining accurate records and reconciliations.
• Oversees the student health insurance program to determine student eligibility.
• Serves as the primary point of contact for all third-party billing inquiries including Post 9 / 11 GI and Welcome Home Waiver Reimbursement.
• Coordinate reimbursement for the Adopted / Foster Child Fee Assistance program with the Financial Aid office.
• Manage the hiring process of annual student work study workforce, through Corsair Job portal.
• Develop and maintain training and orientation programs for student workers to assist staff members.
• Manage and schedule the weekly meeting / training sessions for the office and ensure calendars are up to date, prepares agendas, and follows up with written meeting minutes.
• Acts as a contributor in partnership with office / Marketing team to update the Bursar website.
• Responsible for office equipment / supply acquisition / invoicing in concert with UPST.
• Manage special projects for the department.
• Attend professional staff meetings, conferences, and other meetings as required.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

NOTE : Other job-related duties and responsibilities may be assigned and / or the job description changed periodically to reflect changing organization needs.

SALARY : $59,813.68 - $76,300

UMass Dartmouth offers exciting benefits such as :

Benefits for ESU Union : ESU

Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.

To apply please submit a letter of interest, a current resume and the contact information for three professional references.

The deadline for internal ESU applicants is September 26, 2025.

The review of internal applications will be ongoing until the position is filled.

APPLICANTS MUST BE CURRENT EMPLOYEES AT THE UNIVERSITY OF MASSACHUSETTS DARTMOUTH.

SUBMISSIONS FROM EXTERNAL APPLICANTS WILL NOT BE CONSIDERED.

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