2nd Shift Loss Prevention Supervisor

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Job Description

To ensure that all guest and associate situations are resolved in a timely manner, and to ensure the safety and security of all guests and associates. Ensure the routines and tasks of each shift are properly completed in accordance with Omni standards.

Responsibilities

• Responds immediately to emergency incidents and Security requests.
• Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to the Director of Loss Prevention.
• Ensures the safety of our guest, associates, and hotel property at all times.
• Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
• Ensures that all Security personnel functions are being properly completed.
• Ensures that shift personnel are properly assigned.
• Drives Communication within the LP Department of all daily events, directives, hotel incidents & shift change briefings. (Drives a cohesive Loss Prevention team.)
• Reviews all reports completed by Security officers to ensure accuracy and timely submission.
• Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times.
• Reports all observed hotel property deficiencies and safety hazards.
• Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents) incurred by guests and associates.
• Responsible for coordinating guest room surveillance in conjunction with the Director of Loss Prevention.
• Ensures that all phases of the key control program are maintained and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
• Ensures that all Security equipment are kept clean and in good working condition.
• Monitors all traffic in the lobby area and restaurant, restrooms, parking area, and room service area to control non-guest.
• Reports all associates using unauthorized Hotel entrance / exits when reporting for work or leaving for the day to the Director of Loss Prevention.
• Checks cashier vault at normal intervals.
• Periodically inspects exterior of building.
• Maintains a continual line of communication with the Director of Loss Prevention.
• Understand all emergency procedures.
• Understand all radio codes.

Qualifications