Client Relationship Manager - Retail

Client Relationship Manager (CRM)

We are seeking a seasoned Client Relationship Manager (CRM) to join our retail team. In this role, you support the Client Partner and act as a business owner for an assigned account(s), leading the day-to-day activities and having accountability for the client P&L. You work with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. You are evaluated based on margin, revenue, and client satisfaction and retention.

Work model :

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week at the client site in Deerfield, Illinois. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

In this role, you will :

• Balance business development and sales responsibilities and be responsible for managing high quality delivery while developing strategies and tactics for further penetrating the account and cross-selling Cognizant's emerging services.
• Drive profitable growth of the account relationship through identifying and overseeing the closure of new, renewal, and expansion opportunities.
• Understand the customer's specific business needs and apply service / process knowledge to meet those needs, additionally, to identify critical initiatives that help the client's business to achieve their goals.
• Grow the client relationship by identifying new business opportunities.
• Build and maintain relationships across various levels in the client organization, build a partner map to position the team and management.
• Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and execute it for the account relationship.
• Be actively involved in deal reviews, developing solutions, proposal responses, creating an executive summary for the proposal, and ensure timely submission with appropriate internal approvals.
• Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account. End-to-end management of the account operations including account forecasting, budgeting, and overall P&L.
• Manage accountability against Measurable Revenue / Profit Growth within set timelines.

What you need to have to be considered :

Benefits :

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

What we offer :

About us :

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information :

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.