L3 Engineer

Job Description

Job Description

Job Description

Seeking a highly skilled and experienced Level 3 engineer to join our team. In this role, you will provide escalated technical support, resolve complex issues, and make significant contributions to our company's success. You will also play a vital role in maintaining and enhancing our internal IT infrastructure. We seek a motivated and results-driven individual with an entrepreneurial mindset, a strong understanding of modern IT infrastructure, and a passion for delivering exceptional customer service.

Key required skills :  Teams / SharePoint / Power Automate

Hybrid role :  Camarillo, CA (must live in / near the area)

Key Responsibilities :

• Serve as the highest-tier escalation point for the most complex and persistent technical issues across all client environments, including on-premises infrastructure, cloud platforms, networking, security, and critical applications.
• Provide expert-level troubleshooting and problem resolution for all aspects of Microsoft’s 365 Collaboration Toolset (Team, SharePoint, OneDrive).
• Be the recognized subject matter expert and "go-to" resource for the entire L3 team, providing guidance and insights on a wide range of technologies and complex solutions.
• Provide timely and effective technical support to clients, ensuring their systems run smoothly and meet their business needs.
• Maintain and enhance critical internal IT infrastructure, including servers, networks, applications, and systems, to ensure optimal performance and reliability.
• Proactively monitor and maintain critical client infrastructure, including servers, networks, applications, and systems, anticipating potential issues and implementing preventative measures.
• Create, maintain, and update comprehensive technical documentation, including standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides, setting a high standard for quality and detail.

Qualifications :

○    Microsoft Modern Workplace : Expert-level ability to troubleshoot and resolve issues within Azure Virtual Desktop, Microsoft 365, Teams, SharePoint, Intune, and Power Automate ensuring seamless user experiences that incorporate security and compliance capabilities.

○    Windows Server Administration : Expert proficiency in Active Directory design, implementation, and troubleshooting; advanced GPO management; and advanced knowledge of DNS, DHCP, and IIS, including clustering, high availability, and performance optimization.

○    Networking : In-depth knowledge of TCP / IP, routing protocols, switching technologies, network security, and firewall management in complex and hybrid environments.

○    Virtualization : Advanced experience with VMware and / or Hyper-V, including virtualization design, implementation, and management.

Preferred Skills :