Slot Ambassador - Medford, OR

Let's Be Friends!

At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

BASIC FUNCTION (the primary purpose of this position) :

Welcome to this exciting hybrid opportunity! This job will have it's training in North Bend, OR and result in employment in the Medford, OR area. You will be required to provide your own reliable transportation for this hybrid job.

The primary duties of the Slot Ambassadors are to facilitate the daily shift operations of the department. Responsibilities include; EGM jackpot payment, verification and approval, and Title 31 compliance. Slot Ambassadors will administer promotional events, monitor normal operation exchanging currency, redeeming EGM pay out tickets, witnessing and providing payment for EGM jackpot tickets s and provide general customer service. EGM service performed on a routine basis includes access to the EGM main door to observe game function, inspect game error codes, and perform paper changes as required, clear paper jams and reset error codes.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES :

• Promote a clean, safe, healthy and friendly work environment for employees and guests; report and direct safety issues to Safety Committee.
• The Slot Ambassador provides witnessing / authorizing signature for slot jackpot payments as described by department policies, and may authorize guest services as predetermined by complimentary procedures.
• Ability to resolve customer dispute or be able to compile the necessary information for the Coquille Tribal Gaming Commission to render customer resolution.
• Provide a source for customer currency exchange for the purpose of operating gaming equipment.
• Provide witnessing or authorizing signatures and coordinate customer satisfaction resolution.
• Other duties as assigned.

POSITION REQUIREMENTS (objective educational or technical training required; skills; and years of experience) :

PHYSICAL DEMANDS / WORK ENVIRONMENT ( the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions ) :

Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to stand for extended periods, and frequently walk, and use hands to; finger, handle, or feel objects, tools, or controls. Occasionally sit. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis.

This description of duties, responsibilities and requirements is a summary, and is not intended to include all that may be assigned or required.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.

An initial training period in North Bend, OR may be required.

Job Posted by ApplicantPro