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Field Service Representative
Field Service RepresentativeMoog Inc. • Salt Lake City, UT, US
Field Service Representative

Field Service Representative

Moog Inc. • Salt Lake City, UT, US
1 day ago
Job type
  • Full-time
Job description

Join to apply for the Field Service Representative role at Moog Inc.

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Details

Job Title

Field Service Representative

Reporting To

Manager, SDG Field Services

Work Schedule

Onsite – Buffalo, NY

The Moog Defense Sector is looking for a Field Service Representative / Technician . You will be responsible for technical support and on-site repair / diagnostic activities at various remote locations OCONUS, working in potentially hazardous locations. You will train system end-users, industry partners, and customers on operation of equipment designed and developed by the Moog Defense Sector. When not in the field (CONUS), you will perform technician duties in support of Moog Defense Sector programs to include prototype builds, product assembly, integration, range testing, hardware test, troubleshooting, repair, user and installation manual development and other technical writing. You will act as the face of Moog to the end-users and provide customer feedback to Moog Program Managers and Engineers to facilitate product improvement and provide impeccable customer service.

Work location can be one of the following sites : East Aurora, NY; Salt Lake City, UT; Huntsville, AL; or Orlando, FL. International travel will be required.

Responsibilities

  • Assess and respond to product or system critical situations in a timely, professional manner
  • Diagnose complex technical problems, collect relevant diagnostic data, clearly communicate the issue to engineers and managers, and implement solutions
  • Train personnel in the operation of Moog hardware / systems for field operation
  • Responsible for systems and components with hardware values ranging from $5K to $1.5M
  • Travel / deploy to OCONUS locations with short notice for extended periods up to one year (or more if desired)
  • Perform field installations, maintenance, repairs, retrofits, and other service-related activities at customer facilities / field locations
  • Inspect and verify completed field work to ensure operational and safety integrity of serviced equipment
  • Assist in the definition and procurement of spares, tools, and equipment to support anticipated field servicing requirements
  • Inform Engineering and Management of potential performance, service life, misuse, and safety issues based on service history and field observations / customer feedback

Qualifications

  • Previous experience working as an Field Service Engineer (FSE) / Field Service Representative (FSR)
  • Prior deployment experience in austere environments as a military member or defense contractor (culturally savvy)
  • US Military Training Certificate or equivalent Technical Trade School Diploma in Electrical, Avionics, Weapons, Sensor Systems, Remote Weapons Stations, UAS / UAV or Counter-UAS (c-UAS) Systems
  • Experience with issue tracking and field experience information sharing
  • Strong communication skills to interface with technical and non-technical customers at all levels
  • Analytical and diagnostic skills for systems involving electrical, mechanical, and computer interfaces
  • Experience with electronic and mechanical assembly, test, and measuring equipment
  • Ability to quickly develop working knowledge of Moog products with minimal documentation
  • Proficiency in MS Word, Excel, PowerPoint, Outlook
  • Valid US Driver License and Passport
  • Ability to obtain and access U.S. DoD Security Clearance and export-controlled information

    • Desired Qualifications

  • Experience with Mobile-Low, Slow, Small Unmanned Aircraft Systems (MLIDS) is highly desired
  • Experience with crew-served weapons, medium caliber weapons, laser-guided rockets, and / or missile systems is a plus

    • How We Care For You

  • Financial Rewards : compensation, annual profit sharing, 401(k) match, Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
  • Work / Life Balance : Flexible paid time off, holidays, parental leave, relocation assistance
  • Health & Welfare : Medical, dental, vision, life, disability, EAP, and other benefits
  • Professional Skills Development : Tuition assistance, mentorship, leadership development, and growth programs
  • Inclusive workplace : Values-driven culture with Employee Resource Groups and team-building activities

    • Salary and Compliance

    Buffalo, NY $33.65–$38.46 per hour

    The base salary range represents the low and high end of Moog's salary range for this position in the location. Actual salaries vary by location, experience, and performance. This position requires access to U.S. export-controlled information.

    EOE / AA Minority / Female / Sexual Orientation / Gender Identity / Disability / Veteran

    Moog is an Equal Opportunity Employer. If you need special assistance or an accommodation to apply, contact our Human Resources department at 844-367-5787.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other
  • Industries : Aviation and Aerospace Component Manufacturing

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    Field Service Representative • Salt Lake City, UT, US