Client Service Manager (Bothell)
Ethos Veterinary HealthBothell, Washington, US12 hours ago
Job type
- Full-time
- Part-time
Job descriptionDetermines appropriate length of appointments and works with MDVM to determine which species treated by which doctors. Maintains schedule spreadsheet for receptionists. Service Team Management Trains new front desk staff working alongside Training Coordinator Maintains front desk manual Schedules front desk staff in W2W while working with Hospital Manager to meet hospital budget expectations Delegates tasks to all staff. Works with the Hospital Manager to provide yearly evaluations to the front office staff Works with the Hospital Manager to recommend corrective action for front office staff, up to and including termination Collects feedback from DVMs and other staff on CSR performance and executes training as appropriate Communicate front desk updates / announcements via employee communication platforms First point of contact to NVA Helpdesk for front desk-related issues Attends leadership team meetings, conducts front desk meeting, and attend all other related meetings as needed Verbal and written reminders to support staff regarding applicable CBEAM policies Coordinate leadership, engagement, and communication activities with the Lead Assistant, Lead Technician, and Project Manager Assists Hospital Manager with Leadership Team projects as necessary Drafts front desk protocols and works with Hospital Manager to ensure finalization Manages USPS account Oversees test sample mailings and checks lab order sheets to ensure accuracy Manages AllyDVM and other communication platforms Manages phone system Updates menus as needed Triages all incoming client complaints Acts as the second point of contact for clients with questions regarding their bills / estimates (first point of contact = receptionists, second point of contact = Client Service Manager, third point of contact = DVM, fourth point of contact = Hospital Manager, fifth point of contact = MDVM) CLAW Plan Champion administration of all duties related to CLAW (PAW) Plans Works to optimize client experience Implements client service initiatives with front desk team Demonstrates and reinforces highest level of client service AR Management Reviews unpaid accounts on a weekly basis and works with Hospital Manager to determine when to initiate collection proceedings Monitors cash drawer, credit card transactions and Care Credit transactions and ensures they balance daily with Avimark Prepares cash envelopes for front desk use Makes cash deposits at bank Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients. This includes being compassionate and understanding, while working with clients in various emotional states. Being attentive to clients and patients needs while understanding that needs will change on an individual basis.
Client Service Manager - Center for Bird and Exotic Animal Medicine (CBEAM) Bothell, WA
Job Type : Full-Time
About Us
The Center for Bird and Exotic Animal Medicine (CBEAM) is a specialized veterinary hospital dedicated to providing high-quality care to avian and exotic species. Our team is passionate about the unique needs of exotic pets, and we are looking for a dedicated Client Service Manager to join our growing practice.
Position Summary
The Client Service Manager plays a key role in leading and supporting our front desk team. This position provides guidance, supervision, and day-to-day oversight to ensure smooth operations and an excellent experience for clients and their pets. Youll help foster a culture of compassionate, high-quality service across every interactionwhether with clients, staff, or volunteers. In this role, youll train and mentor the client service team, serve as a go-to resource for both staff and veterinarians, and oversee scheduling, phone communications, and appointment management. Youll also be responsible for handling patient information accurately and managing accounts receivable.
Compensation :
$24.00-30.00 Depending on experience
Key Responsibilities
Management Duties Operations
- Manages doctors appointment schedule in AVImark system
Inputs doctors schedule from W2W into Avimark. (W2W = When to Work software)
Initiates recruitment and schedules interviews for the selection process of new front desk staff. Recommends front office candidates for hiring to the Hospital Manager.
Ensures it is correctly set for holidays, etc.
Client Service
Elevate to Hospital Manager as situation dictates
Financial
Reviews and reconciles unposted Avimark transactions on a weekly basis. Works to determine reason behind unposted transactions, uses discretion to reconcile accounts to zero balance.
Client Service Representative Duties
Politely and professionally answer and triage phone lines and use AllyDVM software to communicate with clients as appropriate. < / s
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Client Service Manager • Bothell, Washington, US
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