Logistics Customer Service Representative

Description:

Company Overview:

For over 50 years, Wunder-Bar, a Middleby Company, has been at the forefront of beverage dispensing innovation. We have built a legacy of exceptional product development, unmatched customer satisfaction, and superior operational performance. Our commitment to quality and service remains unwavering, as we continue to set the global standard for beverage dispensing solutions.

When you walk into nearly any bar or tavern around the world, chances are you’ll see a Wunder-Bar bar gun—trusted by industry professionals for its reliability and precision. Our flexible hose post-mix dispenser is the go-to choice for beverage dispensing, a true testament to our pioneering spirit. In addition, we offer a comprehensive range of beverage dispensing systems such as beverage towers, non-carbonated bubblers, nitro beverage dispensing systems, and coffee equipment. We also provide innovative dispensing solutions for pizza sauce and condiments.

At Wunder-Bar, we understand that value and service are crucial to our success. We are committed to maintaining this philosophy now and into the future, as we continue to lead the way in beverage and food dispensing innovation. Our relentless drive for excellence has extended into a variety of new dispensing systems, ensuring that we stay ahead of the curve and continue to meet the evolving needs of our customers.

Position Overview:

The Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional customer service by providing detailed product and service information via email, as well as resolving any product or service-related issues.

Main Responsibilities:

• Resolve shipping and order issues by troubleshooting problems related to shipping routes, delayed items, and rush orders, ensuring timely solutions for customers and suppliers.
• Maintain accurate shipping records, including origin statements, shipping costs, product details, and receipt dates, to ensure proper documentation and traceability.
• Troubleshoot and address operational challenges, collaborating with customer service and order entry teams to resolve routine shipping or customer service issues efficiently.
• Generate and manage shipping labels, ensuring all shipping documentation is complete and accurate for smooth processing.
• Develop expertise in freight and shipping regulations, particularly regarding sea freight, to ensure compliance and optimal shipping practices.
• Coordinate large shipments, scheduling and managing logistics to ensure sufficient storage space and necessary personnel are available for incoming shipments.
• Respond to emails and phone inquiries in a professional, courteous manner, providing clear product and service information while maintaining high standards of customer service.
• Process customer orders, ensuring accurate data entry and timely order fulfillment.
• Open and maintain customer accounts, recording and updating account details to ensure accurate customer records.
• Address product or service complaints, identifying issues, explaining solutions, expediting corrections, and following up to ensure complete customer satisfaction.
• Pack orders efficiently while adhering to departmental schedules and ensuring proper packaging standards.

Requirements:

• 2+ years of applicable experience in customer service and logistics, with an understanding of supply chain processes.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Proven ability to thrive in a fast-paced environment, maintaining attention to detail and meeting deadlines.
• Proficient in Microsoft Word and Excel, with experience using ERP systems, as well as FedEx Express and UPS online shipping portals.
• High school diploma/GED required, additional certifications in logistics or customer service a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.

Physical & Mental Requirements:

• Ability to work in a lab, manufacturing, or office environment.
• Usually minimal lifting (up to 10-20 lbs), such as carrying office supplies, laptops, or files.
• Strong attention to detail and focus for prolonged periods.
• Ability to travel occasionally for on-site support or vendor collaboration.

Work Environment:

• Standard office, lab, and manufacturing settings.
• Exposure to mechanical and electrical equipment.
• Safety protocols must be followed when working with high-voltage components or machinery.

California Employment Compliance:

• This position complies with all applicable California labor laws, including wage and hour laws, anti-discrimination protections, and workplace safety requirements.
• Employees in California are entitled to meal and rest breaks as mandated by state law.
• This role complies with the California Fair Pay Act, ensuring equal pay for substantially similar work.
• Reasonable accommodations will be provided to qualified individuals with disabilities as required under the California Fair Employment and Housing Act (FEHA).
• All personal employee data is handled in accordance with the California Consumer Privacy Act (CCPA).