Experienced Licensed Plumber

Job Description

Job Description

Journeyman Plumber

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At Anchor Plumbing Services (APS), our mission is to build lasting relationships with our customers by providing first-class solutions, value, and professionalism. This commitment extends from our team to our vendors — but most importantly, to our customers.

The Journeyman Plumber is the face of APS. They are expected to deliver a world-class experience by following our 12 Steps to the Ultimate Client Experience Program . Clients trust us to :

Show up when promised.

Fix it right the first time.

Provide expert guidance and options.

Every visit should leave the client confident, satisfied, and ready to recommend APS to friends and family.

Duties & Responsibilities

Expertly service, repair, and provide replacement options for plumbing systems and components.

Present 3–6 options to clients to improve their health, comfort, safety, and convenience.

Maintain a clean and safe workspace (including floor savers and proper safety equipment).

Test all systems / components after work is performed.

Clearly explain all work to clients and ensure 100% satisfaction.

Complete all required paperwork (work orders, option sheets, photos, purchase orders, etc.).

Attend training meetings and skill practice sessions.

Maintain proper communication with customers, dispatch, and service manager.

Keep vehicle clean, properly stocked, and maintained.

Ask for reviews and referrals.

Skills & Competencies

Proficiency with CRM systems (ServiceTitan preferred).

Strong communication skills (verbal and written).

Solid technical skills with a willingness to learn and be coached.

Strong customer service mindset with ability to build trust and empathy.

Ability to train others and work as a team.

Confident problem-solving and sales abilities.

Organization, follow-through, and attention to detail.

Self-motivation for personal and professional growth.

Core Values

Accountability – Exceed expectations.

Noble – Operate with integrity.

Confidence – Display professionalism and trust.

Honesty – Be transparent and genuine.

Opportunity – Grow with purpose.

Respect – Win together.

Requirements

Current Texas Board of Plumbing Examiners tradesman or journeyman license.

Training Period

Ongoing training and skill development will be provided to help you succeed and grow in your role.