Supervisor, Access Patient and Support

Job Opportunity : Operations Supervisor

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutionsdriving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need themfaster.

The Operations Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other hub services. Responsibilities include :

• Collaboratively overseeing daily operations for an inbound and outbound patient access support team.
• Maintaining development / training goals for team members in a 100% remote setting.
• Creating and maintaining Standard Operating Procedures and work instructions & metrics specific to the program.
• Conducting daily, weekly, monthly, and quarterly reviews of program metrics and reporting results to leadership.
• Managing workflow within assigned team to ensure efficient customer service operations.
• Responsible for testing / solutioning / approving program changes including those related to technology, platform upgrades and modifications to program business rules.
• Meeting regularly with Manager to discuss team performance and people management considerations.
• Assisting the Manager in implementing new policies and procedures.
• Conducting development-based biweekly / monthly / quarterly 1x1s with team members and holding responsibility for providing effective coaching, development and feedback on both performance and goal setting.
• Responsible for managing Workday tasks; approvals timecards, PTO, etc.
• Comply with all Local, State, and Federal laws and regulations as they pertain to services provided by the Company.
• Collaborating with internal business partners to provide effective responses and resolutions to complex program related issues.
• Managing time and independently prioritizing work responsibilities to meet key deadlines as assigned by manager.
• Excellent verbal and written communication skills.

Qualifications :

Remote Details :

Anticipated salary range : $67,500-$86,670

Benefits :

Application window anticipated to close : 11 / 28 / 2025. If interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.