POLICE REAL TIME CRIME CENTER OPERATOR

Police Real Time Crime Center Operator

Job Position #4 : Police Real Time Crime Center Operator

Number of Vacancies : 1

Department : Police Operations

Pay Grade : J - Non-Exempt

Hiring Range : $20.9245 / Hour

Days Worked : Varies

Hours Worked : Varies

Type of Position : Regular, Full-Time

Work Location : Farmington Police Department

Applications Will Be Received Through : Until Filled

Job Duties :

The Police Real Time Crime Center (RTCC) Operator performs technology-based investigative work in real-time to support both the Emergency Communications Center's dispatch of calls for service and the response to those calls by public safety units. The job frequently involves monitoring video cameras to detect criminal or suspicious activity, processing analytical queries contemporaneous with events, and relaying key information to responding law enforcement officers via radio.

RTCC staff are trusted to collect relevant information and make timely decisions while working in a multifaceted technology-driven environment. Work includes proactively monitoring, operating, and interpreting multiple interactive software systems, recognizing possible crimes in progress including violent crimes, damage to infrastructure or property, public disturbances, and serious traffic accidents, and evaluating computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers. Examining relevant videos, uploading videos to evidence repositories, and authoring supplement incident reports and testimony in related investigations and cases.

This position is distinguished from a Public Safety 911 Operator by the latter's responsibility for receiving incoming calls from the public and gathering information from the caller to determine if an officer should be dispatched.

Distinguishing Characteristics :

• The operator works under the supervision of the Real-Time Crime Center (RTCC) Supervisor and monitors calls for services as they come to the attention of the San Juan County Emergency Communications Center.
• The operator works with various surveillance camera systems, investigative software platforms, and radio technology.
• During the response and early investigative stages of a call for service, the operator provides information to the first responders and Communications dispatchers related to crime and crime in progress.
• The operator works rotating shifts, including weekends and holidays.

Essential Duties :

Competencies :

Non-Essential Duties :

The essential duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

May be required to assist other police divisions as needed.

Serves on various employee committees, as required and assigned.

Qualifications :

This position is subject to the City's Drug and Alcohol-Free Workplace Program which includes : pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing.

This position has the responsibility to participate in and comply with the City's Environmental, Health, and Safety program.

Graduation from an accredited four-year college or university with major coursework in Criminal Justice Administration, Business or Public Administration, GIS mapping, Information Technology, Computer Science, Statistics, or a related field is preferred or an equivalent combination of education and experience sufficient to perform job duties.

Valid state driver's license with an acceptable driving record for the past three years.

Work experience in law enforcement or the criminal justice system is preferred. Experience in crime analysis, crime investigation, intelligence analysis, or GIS experience in law enforcement, military, government, or education is preferred.

Work experience performing statistical analysis and research including analyzing data, developing recommendations, implementing strategies, and preparing reports of findings is preferred.

Professional certifications such as IACA Law Enforcement Analyst (CLEA) or IALEIA Basic certification is preferred.

Any combination of training, education, and experience which is equivalent to the employment standards listed above, and which provides the required knowledge and abilities, will be deemed acceptable for this position.