Scheduling Specialist - Ophthalmology - Torrey Pines

Scheduling Specialist - Ophthalmology - Torrey Pines

This is a non-benefitted Casual / Per-Diem position with a varied day shift, located at our Scripps Clinic in Torrey Pines. Join a caring team supporting Scripps Clinic - Torrey Pines as a Scheduling Specialist in the Ophthalmology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following :

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral / authorization, point of service payment collection, document collection and arrival / check-in functions.
• Responding to customer billing and payment inquires as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments.
• Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.

Required Qualifications :

Preferred Qualifications :

Location : Central San Diego County-LA JOLLA-SCRIPPS CLINIC - TORREY PINES